Computer & Network Support

Our MCSE certified consultants are skilled in a wide range of Microsoft server products and have many years of experience in the field. You can utilize our expertise to manage complex migrations, deploy new technologies, neutralize security threats or simply support your end-users.

Services available from Waters Designs:

Backup and Data Recovery
Computer and Hardware Support
Consulting
LAN/WAN Installation & Support
Network Security, VPN & Wireless Solutions
Email and Spam Solutions
Virus Removal and Services
Maintenance and Support Services

By contracting Waters Designs to handle your company’s desktop support, we will enter all calls into call tracking software, provide an urgency classification, assign to an engineer. The engineer may request remote access into your PC for problem identification and resolution.

While resolution times depend on a number of factors including complexity, the availability of the client, access to external resources such as software fixes, and the existence of a solution, best efforts will be made to resolve problems or find workarounds, depending on urgency and the number of people affected.

Most PC related problems can be resolved remotely and if remote support is not effective, then an engineer will be dispatched per your service agreement.

Benefits of our Desktop and Network Support